[pca] Download server issues

[Nishimura, Scott L (IT Solutions)]

Good catch, John.  

Warning:  long, Odyssey-like explanation follows [but at least it's not all Greek]

I previously was able to access My Oracle Support with no problem but the key was that patch downloads were still coming from Sunsolve pre-12/10.  But when I just tried it I got an red warning saying that "Access to all other features in My Oracle Support is not available.  This account requires one valid Support Identifier."

I then entered in a couple of valid support contracts but the system rejected those.  I finally clicked on "Find Support Identifier" and entered a serial # and it gave me a # which I had never seen before.  I entered that # and the system accepted it but still told me I had no privileges.  Turns out someone else at my org. already claimed that #.

So I used another serial # from a different set of machines and I was the first to use it so it let me in.  But then it had an error communicating with the server and told me to try again later.

I came back in and selected the Support ID that worked and was able to view patches but when I tried to download 146019-01, for example, I got 

"You do not have permission to download OS patches.  Either your Customer Support Identifier administrator did not allow you to download patches or please contact Oracle Support Sales to extend your support contract to include access to OS patches."

But I checked and I'm an administrator so I'm puzzled as to why I can't download.

I finally logged out all the way and logged back in:  now I can download from the web page.

I also can now download all missing patches via pca.

I suspect most people are having the same issue that John pointed out.  The reason I didn't notice it is because MOS access was fine when I tested it before the 12/10 switchover but I wasn't able to test patch downloads because the web page still directed me to Sunsolve.


Scott


-----Original Message-----
From: pca-bounces at lists.univie.ac.at [mailto:pca-bounces at lists.univie.ac.at] On Behalf Of John Horne
Sent: Tuesday, December 14, 2010 9:20 AM
To: PCA (Patch Check Advanced) Discussion
Subject: EXTERNAL:Re: [pca] Download server issues

On Tue, 2010-12-14 at 16:33 +0000, Nishimura, Scott L (IT Solutions)
wrote:
> Still fails identically for me as of 2010/12/14 at 08:24 Pacific:  I can download 119254-78 and 125555-08 but none of the others.
> 
> Proxy request sent, awaiting response... 403 You are not entitled to retrieve this content.
> 2010-12-14 08:26:09 ERROR 403: You are not entitled to retrieve this content..
> 
Hello,

I may have missed some emails about this, but this morning I noticed
that we were also having the 403 problems. I had previously registered
for an MOS account, and had provided our Sun contract number as part of
the registration process (can't remember exactly what part). Test
downloads from Oracle with our new account worked fine.

Using the new PCA version, and our new MOS account, we got the 403
errors. The test download of patch 119254-78 worked fine. As did
downloading just the README file.

Logging into Oracle we immediately received an error that we had no
'Support Identifiers' associated with our account. As such we could not
download any patches. I thought this had all been taken care of when we
had registered and given our Sun contract number. After battling with
flash a bit, I managed to find out our Support ID (from Oracle) and
register that with our account. We can now download the outstanding
patches.

So, although you may think everything has been set up correctly at the
Oracle end, it may be worth logging in just to be sure.




John.

-- 
John Horne, University of Plymouth, UK
Tel: +44 (0)1752 587287    Fax: +44 (0)1752 587001