[pca] :Re: 403 Service Error

[Nishimura, Scott L (IT Solutions)]

Martin,

  Yes, I should have mentioned that I did get it to work after the MOS cutover; I had to add the "sshosts=getupdates.oracle.com" to make it work and you had mentioned this would not be necessary after the next version.  I think I was using the 20100910 version.

And I can log in to MOS and manually download patches, whereas I know some people were not able to do that which is why PCA wasn't working either.  This shows that at least my MOS access is not the bottleneck.

I do not have access to a machine with direct access; everything here goes through proxies or FWs.

I'm waiting to hear back from the proxy guy.


Scott

-----Original Message-----
From: pca-bounces at lists.univie.ac.at [mailto:pca-bounces at lists.univie.ac.at] On Behalf Of Martin Paul
Sent: Friday, March 04, 2011 12:00 AM
To: PCA (Patch Check Advanced) Discussion
Subject: EXT :Re: [pca] 403 Service Error

Nishimura, Scott L (IT Solutions) wrote:
> I'm running PCA for the first time in a few months [20101221-01].  I'm now getting "403 Service Error" when trying to download any patch.

As you say "in a few months" - have you ever used it after the switch to the new 
Oracle servers? Just to be sure - you have replaced your Sun Online Account with 
a MOS account, right?

> I can download the README with wget but not the patch itself.

That's strange. So your proxy shouldn't be the problem either. Do you have a 
firewall which limits outgoing connections? If so, add exceptions for:

   getupdates.oracle.com
   a248.e.akamai.net
   login.oracle.com
   support.oracle.com

The last two are probably required for --supplevel only. If you have the chance 
to run PCA on a system which has a direct connection to the Internet, try it 
there to ensure that MOS authentication is fine.

Often "403: Service Error" is just a temporary failure, which might not be seen 
by every user. If nothing helps, wait for 24 hours and then try again.

Martin.