[pca] support contract expired, need to renew/buy new, where?

[Don Jackson]

On Apr 28, 2010, at 7:06 PM, Bryan Horstmann-Allen wrote:

> | My support contract has expired, so I will need to buy a new one to re-enable patch download entitlement.
> | Is there a web page I can order this online, or do I need to call Oracle tomorrow?
> 
> http://www.oracle.com/us/support/systems/operating-systems/index.html
> 
> Have them email or call you. I just went through this, and found that some
> systems I had under hardware warranty now have hardware/OS support.
> 
> The remaining system I needed for OS support was quite reasonably priced.
> 
> It took about a week to get the quote back from initial contact.

Just an FYI follow up:

I contacted sales as suggested above, and was quoted a new support price (approx same as old support price), accepted the quote,
and was referred to order booking, who was to call me to get credit card info, etc.

At this point everyone involved was informed that the procedure has been changed, and we have to follow a new process for placing these orders.

Unfortunately, nobody seems to know what the new process is, and so I am currently unable to purchase a new support agreement.

Everyone I have encountered at Oracle is apologetic, and they are trying to help sort this out, which I appreciate.  But it is quite frustrating that
I am unable to access patches, and am also unable to purchase/renew my support agreement.

Hope nobody else has a contract expire until this gets resolved….

Don