[pca] 403 errors even with valid contract

[Jeff Tejnecky]

This is the same problem I had last week, took a Sunsolve engineer a couple
days to figure it out.

Sounds like the entitlements system for Oracle uses your email address to
associate entitlements, and if the user name you use for Sunsolve is not you
email address, then you will not see your correct entitlements.

The way to fix it is to create a new Sunsolve ID using your email address as
your username, then associate your contracts, accept the software download,
agreement, etc.  Once all that was done, I was able to download patches
through pca within 48 hours.

This might not be the only way to fix the problem but it worked for me.

On Thu, Mar 25, 2010 at 9:28 AM, Don O'Malley <Don.Omalley at sun.com> wrote:

> Hi Martin/All,
>
> I'm trying to get a clear idea of exactly what has happened here and what
> the next steps will be.
>
> I'll share more information with you as soon as I can.
>
> I can tell you that previously under the Sun Contract model, that if you
> purchase a Solaris 10 support contract it should not entitle you to access
> patches for Solaris 8 & 9, but the opposite was not true (i.e. a Solaris 8
> contract would entitle you to patches for Solaris 9 & 10; the logic being
> that you should be able to migrate/upgrade to a later Solaris release and
> still be supported).
> This policy was not strictly enforced however (i.e. a Solaris 10 contract
> did provide access to Solaris 8 & 9). What I'm trying to determine now is
> what the policy is under Oracle and what has changed in the past week, why
> and what the next steps will be.
>
> Please note that you must have a support contract for each machine that you
> are running Solaris on; if you have 3 boxes running Solaris 10, you need 3
> support contracts, not just a single contract to cover all of them. If you
> have one Solaris 8, 9 & 10 box, then this still equates to 3 support
> contracts (or a contract that includes enterprise-wide support, like the
> deprecated Solaris Everywhere contracts).
> At the time when you purchase a contract you do provide information related
> to the machine that you wish to purchase support for...
>
> Best,
> -Don
>
>
>
> Martin Paul wrote:
>
>> Dennis Clarke wrote:
>> > Do you have a support contract for Solaris 8 and Solaris 9 also ?
>>
>> As I said - the contract I'm talking about doesn't mention a Solaris
>> version anywhere (nor a term like "Solaris subscription" or else which I can
>> find on Sun's support site). It's well possible that some small print
>> somewhere includes restrictions. My point is no matter whether it's an issue
>> of something having been included which suddenly isn't anymore, or something
>> which has worked not working anymore because of technical problems, I'd like
>> to get notified about it.
>>
>> Martin.
>>
>>
>


-- 
Jeff
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