[pca] 403 errors even with valid contract

[Don O'Malley]

Hi Martin/All,

I'm trying to get a clear idea of exactly what has happened here and 
what the next steps will be.

I'll share more information with you as soon as I can.

I can tell you that previously under the Sun Contract model, that if you 
purchase a Solaris 10 support contract it should not entitle you to 
access patches for Solaris 8 & 9, but the opposite was not true (i.e. a 
Solaris 8 contract would entitle you to patches for Solaris 9 & 10; the 
logic being that you should be able to migrate/upgrade to a later 
Solaris release and still be supported).
This policy was not strictly enforced however (i.e. a Solaris 10 
contract did provide access to Solaris 8 & 9). What I'm trying to 
determine now is what the policy is under Oracle and what has changed in 
the past week, why and what the next steps will be.

Please note that you must have a support contract for each machine that 
you are running Solaris on; if you have 3 boxes running Solaris 10, you 
need 3 support contracts, not just a single contract to cover all of 
them. If you have one Solaris 8, 9 & 10 box, then this still equates to 
3 support contracts (or a contract that includes enterprise-wide 
support, like the deprecated Solaris Everywhere contracts).
At the time when you purchase a contract you do provide information 
related to the machine that you wish to purchase support for...

Best,
-Don


Martin Paul wrote:
> Dennis Clarke wrote:
> > Do you have a support contract for Solaris 8 and Solaris 9 also ?
>
> As I said - the contract I'm talking about doesn't mention a Solaris 
> version anywhere (nor a term like "Solaris subscription" or else which 
> I can find on Sun's support site). It's well possible that some small 
> print somewhere includes restrictions. My point is no matter whether 
> it's an issue of something having been included which suddenly isn't 
> anymore, or something which has worked not working anymore because of 
> technical problems, I'd like to get notified about it.
>
> Martin.
>