[pca] Patch 142901-05: installation woes

[Glenn Satchell]

On 03/09/10 18:33, Martin Paul wrote:
> Scott A. Severtson wrote:
>> Per Sun's support engineer:
>>
>> PCA is not a supported way to apply patches and it must be used
>> at the user's own risk.
>
> But patchadd is a supported way to apply patches, and that's exactly
> what's being used by PCA. PCA never tried to install patches on its own,
> actually it never touches any file which belongs to the OS.
>
> And even if PCA might not be officially supported by Sun, it's
> referenced in various locations and documents by Sun, like for example
> here:
>
> http://www.sun.com/bigadmin/patches/solaris/patch-tools.jsp
>
>> This system is not supportable. I recommend we close this case and
>> ask the customer to use upgrade media to return to a supportable
>> state. If the issue persists you or he can open a new case
>> referencing this original.
>
> That's an affront to a customer paying for support, having a serious
> problem with his system.
>
> It's wonderful: Sun wasn't able to provide to a usable patch
> administration tool for a long time, and everbody who uses a working,
> free application is being outlawed and barred from support.
>
> Martin.
>
You all know how these helpdesk guys work. Sidestep the issue with pca 
as an unsupported way to install patches - of course it is not supported 
by Sun.

Demonstrate that the problem exists when you use patchadd to install the 
patch.

-- 
regards,
-glenn