[pca] Patch 142901-05: installation woes

[Martin Paul]

Scott A. Severtson wrote:
> Per Sun's support engineer:
> 
> PCA is not a supported way to apply patches and it must be used
> at the user's own risk.

But patchadd is a supported way to apply patches, and that's exactly 
what's being used by PCA. PCA never tried to install patches on its own, 
actually it never touches any file which belongs to the OS.

And even if PCA might not be officially supported by Sun, it's 
referenced in various locations and documents by Sun, like for example here:

   http://www.sun.com/bigadmin/patches/solaris/patch-tools.jsp

> This system is not supportable. I recommend we close this case and
> ask the customer to use upgrade media to return to a supportable
> state. If the issue persists you or he can open a new case
> referencing this original.

That's an affront to a customer paying for support, having a serious 
problem with his system.

It's wonderful: Sun wasn't able to provide to a usable patch 
administration tool for a long time, and everbody who uses a working, 
free application is being outlawed and barred from support.

Martin.