[pca] Download server issues

[Nishimura, Scott L (IT Solutions)]

In Oracle's defense, this problem of account attribution precedes Oracle:  I remember having similar problems with Sun.  The "administrator" of the support contract would sometimes be a buyer within the company who had no technical knowledge which would lead to problems down the road.


Scott

-----Original Message-----
From: pca-bounces at lists.univie.ac.at [mailto:pca-bounces at lists.univie.ac.at] On Behalf Of Martin Paul
Sent: Wednesday, December 15, 2010 2:23 AM
To: PCA (Patch Check Advanced) Discussion
Subject: EXTERNAL:Re: [pca] Download server issues

Nishimura, Scott L (IT Solutions) wrote:
> Your co-worker probably has an email in his inbox outlining that you have
> made a request to access that SID and what to do about it.  I think it's a
> "first come, first served" thing:  my co-worker got to SID A before I did and
> therefore, he claimed ownership.

Same thing happened here, although I didn't even know the guy who was listed as 
an administrator. The only thing connecting us is that we both work for the 
University of Vienna, and Oracle seems to throw us into the same pot for that. I 
don't find it funny that I saw someone unknown as being the admin for a support 
contract we signed and paid. An email has been sent to the other guy and he had 
to confirm me as an admin.

Anyway - thanks to Scott and John for the detailed descriptions of possible 
measures to take to fix this. Everybody with download problems should read their 
messages, login to Oracle Support and check the "Admin" section for proper setup 
of the "Support IDs".

Martin.