[pca] PCA not finding patches even with an account tied to a contract.

[Hannu Kivimäki]

Hi Don,

On Mon, 2009-03-02 at 16:32 +0200, Don O'Malley wrote:
> > Maybe similar to what we've seen in the past, when downloads failed
> > for some people with "500 Internal Server Error" while it was fine for
> > others. The theory is that sunsolve.sun.com is a load balancer, which
> > directs the client to any of the backend machines (and caches the
> > client-server relation). So if one of the backend machines is broken
> > in some way, only certain clients will see the problem.

Martin's theory makes perfect sense to me...

> If it's a HTTP 403 error response it is an entitlement related issue.
> 
> If it's a HTTP 500 error response it's a SunSolve server side issue
> (probably the known issue with the load balancer on the SunSolve side,
> which is in the process of being fixed).

Hmm, are you sure 403 is not related to load balancing as well?
Why else would the same wget command fail on some servers
and work on others? All servers are listed in the same Sun
support contract with same support level.

Anyway, since I'm patching production systems and don't have a lot
of time to fiddle with this, I downloaded patches on a server where
downloading works and then copied the files manually to problematic
hosts. And naturally during this manual operation (half an hour
maybe?) the issue solved itself and now downloading works on every
host, no more 403s. Oh well.


Hannu