[pca] PCA not finding patches even with an account tied to a contract.

[Don O'Malley]

Martin Paul wrote:
> Hannu,
>
>> I ran into this patch downloading issue today (March 2) as well.
>> Running pca parallel on several servers, with same SunSolve account
>> and same support contract - on some servers, downloading works without
>> any problems, but others have problems with 30+ patches.
>

> Maybe similar to what we've seen in the past, when downloads failed 
> for some people with "500 Internal Server Error" while it was fine for 
> others. The theory is that sunsolve.sun.com is a load balancer, which 
> directs the client to any of the backend machines (and caches the 
> client-server relation). So if one of the backend machines is broken 
> in some way, only certain clients will see the problem.
If it's a HTTP 403 error response it is an entitlement related issue.

If it's a HTTP 500 error response it's a SunSolve server side issue 
(probably the known issue with the load balancer on the SunSolve side, 
which is in the process of being fixed).
>
>> If I truss the pca process ..
>
> Just a minor hint - using pca's -V/--debug option makes that easier :)
>
>> How do I delete the cookie? :)
>
> If it's as described above, it's sunsolve which keeps the correlation, 
> and you can only wait for it to timeout (a day seemed to be a 
> reasonable period in the past).
I think this should be a client side cookie, not server side.

I'm not sure how wget handles cookies, but if you hit the "HTTP 500" 
issue through browser downloads, clearing the cookies will resolve the 
issue (once you don't get the same backend server from the load balancer 
again.)

HTH,
-Don
>
> Martin.