[pca] pca can not get basic plan updates

[Glen Gunselman]

>>> "Rutherford, Rodney" RRutherford at peabodyenergy.com> 10/29/2008 11:14 AM >> ( mailto:RRutherford at peabodyenergy.com> )
(Note: I deleted Rodney's experience with the "SunSpectrum Member Support Center" but I agree with what he wrote - and I have an account.)

> So what is recommended:
> A - contact the reseller or Sun Support sales rep that sold you the contract
>
> B - Get a copy of the actual contract.  It will include:
>         Contract Number
>         Contract Contacts (hopefully it lists you!)
>         Site Name
>         Site Number (aka Party Number)
>         What hw/sw is covered and terms
>
> C - Contact Sun Support via phone/email
>
> D - Keep hounding them until it is done.
>
> Bottom line, good luck!
>
> Rodney
 
 
 
Another approach is to find someone within Sun who believes in Sun.  In other words get yourself an advocate on the inside to help you find the person who can get your support account working. Sometimes this is the marketing folks but not always.
 
 
I'm not sure who has access but there is a Sun Forum ( http://forums.sun.com/forum.jspa?forumID=904 ) for "discussion between SunSpectrum contract customers", perhaps we could trade insights over there ...
 
have a good day,
Glen
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