[pca] pca can not get basic plan updates

[Martin Paul]

ehab aziz wrote:
> What is the contract Id ? Is it the order number OR the serial number that I
> receive ? Or I should wait it for 5 business days ? I tried all in the field
> *Sun Service Plan *
> *All are not accepting !!!!!!*

It's been a long time since I got a support contract, so I don't 
remember the details. But I'd use the serial number, and not the order 
number. If you already did that and it didn't work, you must talk to Sun 
- we won't be able to help.

As soon as your Sun Online Account is correctly associated with a valid 
support contract, you should be able to download restricted patches via 
"Patchfinder" on sunsolve.sun.com. If this doesn't work, Sun must fix 
this ASAP; after all, you're a paying customer now.

I really hope you can get this sorted out soon!

Martin.