[PLing] Lecture in Language, Culture & Communciation @WU/ David Wei Dai (UCL London) / What can we learn from using GenAi to teach intercultural professional communication?

[Thielemann, Nadine]

Liebe pling-list,



Gerne möchten wir auf einen Gastvortrag an der WU aufmerksam machen, der insbesondere ein linguistisch interessiertes Publikum anspricht – s.u.. David Wei Dai vom University College London arbeitet zu interaktionaler Kompetenz in beruflicher Kommunikation in interkulturellem Kontext. Seine aktuelle Forschung beschäftigt sich mit der Rolle künstlicher Intelligenz in interkultureller Kommunikation (s. hierzu auch den von ihm herausgegebenen special issue des Applied Linguistics Review - https://www.degruyter.com/document/doi/10.1515/applirev-2024-0185/html?srsltid=AfmBOopgpT0zaJ4ZT9xztVTeU-x3I806Xhe2CioB-3H8IUPQkrykDWCT).



Herzlich

Nadine Thielemann

Lecture: „What can we learn from using GenAI to teach intercultural professional communication? A call for Critical Interactional Competence “<https://www.wu.ac.at/bizcomm/event-details/detail/public-lecture-david-wei-dai>

Date: 09 April 2025
Time: 17:00
Location: D2.2.228

*Please register for the event: bizcomm.lectures at wu.ac.at<mailto:bizcomm.lectures at wu.ac.at>

Abstract
In response to the growing application of Generative Artificial Intelligence (GenAI) in professional communication training, applied linguists have raised concerns about the perpetuation of cultural stereotypes from biases in the Large Language Models used to train GenAI (Dai, Zhu & Chen, 2024). Simultaneously, it is often assumed that humans, as users of GenAI, possess the ability to recognize and critically assess such stereotypes in GenAI outputs.
In this talk I will present interactional analysis of simulated interactions between human physiotherapists and AI-generated patients from diverse cultural backgrounds. Findings reveal that although humans can indeed display criticality towards cultural stereotypes outside interaction, during interaction they are highly susceptible to becoming interactionally entrenched in essentialized narratives about the other cultures.
In view of the findings, I will discuss the difference between Stated Criticality and Interactional Criticality. I will also argue for the need for users of GenAI to develop Critical Interactional Competence in order to critically engage with GenAI chatbots in interaction. This new type of competence applies to both professional communication and mundane communication in intercultural contexts.
Bio
David Wei Dai PhD FHEA is Assistant Professor in Professional Communication at UCL Institute of Education, University College London. He is Associate Editor for the journal TESOL in Context. Dr Dai's research interests include human-AI interaction, professional communication, intercultural communication and discourse analysis. His work has appeared in international peer-reviewed journals including Applied Linguistics, Language Teaching Research, Medical Education, Applied Linguistics Review, Language Assessment Quarterly, Language, Culture and Curriculum and Journal of English for Academic Purposes. He is author of the Open Access monograph Assessing Interactional Competence (Peter Lang).

Wirtschaftsuniversität Wien: Department für Wirtschaftskommunikation - WU (Wirtschaftsuniversität Wien)<https://www.wu.ac.at/bizcomm/>

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