[pca] Fun with entitlement again

[Stanley Laufer]

Thought this might be of interest to some of you.  While working with
Oracle on the renewal of our OS support contract, I was just told the
following:

  "Oracle has changed their stance on Firmware and they will cover
   Firmware support under OS coverage"




Stanley E. Laufer
Network Administrator
School of Library and Information Science
San Jose State University

---------- Forwarded message ----------
Date: Thu, 22 Apr 2010 09:20:45 +0200
From: Jan Holzhueter <jh at baltic-online.de>
Reply-To: "PCA (Patch Check Advanced) Discussion" <pca at lists.univie.ac.at>
To: pca at lists.univie.ac.at
Subject: Re: [pca] Fun with entitlement again

Hi,
just a small Update on the Firmware Topic:

I found a System that still has hardware warranty ( Thanks to the X4150
which has a 3 Year Warranty :) )
and called the Support and asked them for the warranty Number as
written here:
http://wikis.sun.com/display/SunSolve/How+Entitlement+Works#entitlements

Warranty Customers.

To find out your warranty contract number, call your local support
center and provide your serial number, the agent can look it up to
provide a warranty contract number.

The Support didn't know yet why I would need that number but they gave
it to me anyway.
Added that Number to my account and it works again :)


Jan