[pca] Patch 142901-05: installation woes

[Scott A. Severtson]

Follow-up from the support engineer:

>> PCA uses patchadd internally to apply patches. Would we be having 
>> this discussion if we had used PCA to download the patches, then applied 
>> each one manually using patchadd? What if we had written a shell script 
>> to loop through the patches, and run patchadd? 
>> 
>> How would the latter be different than using PCA to apply the patches? 
>
> We also do not provide support assistance for any custom scripts which apply
> multiple patches; only for the Sun-provided patch cluster installation scripts
> and even those are provided mostly as a convenience. Any issues with any
> such tools must be reproduced using manual installation methods to receive
> full support. 

--- SNIP ---

> The only methods to *repair* the system and return it to a supportable
> configuration are as follows: 
> 
> 1) reinstall 
> 2) upgrade install 
> 3) revert to a point before PCA was used and return to the current patch
> levels without it. If the issue persists we can begin developing a fix as
> mentioned above so you can revert once more and then apply the fix. 
> 
> In order to assist further, we need you to perform one of the above actions.
> The issue either will or it will not persist and we can resume the investigation
> from that point, if necessary, with renewed confidence in the integrity of the
> rest of the system. 

We're going with the "upgrade install" route - don't have the time/energy to fight this battle while the server is non-functional.

--Scott


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