[pca] SunSolve forgot about contract

[Ron Halstead]

Don,

It's not. I have a Sunsolve account and a valid contract number. I tried 
to download the Recommended cluster and got


      User Not Authorized

You have selected premium content which requires a valid Sun Contract to 
access:

Bad Oracle. Security patches should be available to all, contract or no. 
Sun braeks something, Sun fixes it and make it available, like Toyota.

Ron Halstead


Don O'Malley wrote:
> All should be working again now...
>
> Best,
> -Don
>
> Don O'Malley wrote:
>> Hi,
>>
>> I can confirm that we have identified the system that is the cause of 
>> the contract issues.
>>
>> Apologies for any inconvenience.
>> We are working as quickly as we can to resolve the issue.
>>
>> I will post to this alias to let you know when the issue is resolved.
>>
>> We have additionally posted the following message to the SunSolve 
>> homepage to communicate this problem:
>> NOTICE: Please be advised that some Patch Downloads and Update 
>> Account are currently unavailable. We apologize for any 
>> inconvenience. We will remove this message when the outage has ended.
>>
>>
>> Best,
>> -Don
>>
>> Don O'Malley wrote:
>>> Hi,
>>>
>>> I'll follow up and see if I can find out what's happened...
>>>
>>> Best,
>>> -Don
>>>
>>> Alexander Skwar wrote:
>>>> Hi.
>>>>
>>>> On Fri, Feb 12, 2010 at 09:28, Martin Paul <martin at par.univie.ac.at 
>>>> <mailto:martin at par.univie.ac.at>> wrote:
>>>>
>>>>     Alexander Skwar wrote:
>>>>
>>>>         Sorry for the bad style - but are you able to (re-)submit
>>>>         an existing
>>>>         contract? I'm not. I entered a contract number, but even
>>>>         after clicking
>>>>         on "refresh session" (or logging out and back in), the
>>>>         system doesn't
>>>>         show that a contract is assigned.
>>>>
>>>>
>>>>     Same here - there's no error, but the contract number doesn't
>>>>     show up either.
>>>>
>>>>     I used the "+" (Feedback) link to report the problem, but as
>>>>     I'm supposed to rate the website there and got the following
>>>>     response, I wonder whether this will be of any help:
>>>>
>>>>
>>>> Going to follow that example.
>>>>
>>>> Would it help to raise a normal ticket by calling Sun?
>>>>
>>>> Alexander
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