[pca] SunSolve forgot about contract

[Alexander Skwar]

Hi.

I can confirm that my contract is now listed again.

Alexander

On Fri, Feb 12, 2010 at 19:59, Don O'Malley <Don.Omalley at sun.com> wrote:

>  All should be working again now...
>
>
> Best,
> -Don
>
> Don O'Malley wrote:
>
> Hi,
>
> I can confirm that we have identified the system that is the cause of the
> contract issues.
>
> Apologies for any inconvenience.
> We are working as quickly as we can to resolve the issue.
>
> I will post to this alias to let you know when the issue is resolved.
>
> We have additionally posted the following message to the SunSolve homepage
> to communicate this problem:
>  NOTICE: Please be advised that some Patch Downloads and Update Account
> are currently unavailable. We apologize for any inconvenience. We will
> remove this message when the outage has ended.
> Best,
> -Don
>
> Don O'Malley wrote:
>
> Hi,
>
> I'll follow up and see if I can find out what's happened...
>
> Best,
> -Don
>
> Alexander Skwar wrote:
>
> Hi.
>
> On Fri, Feb 12, 2010 at 09:28, Martin Paul <martin at par.univie.ac.at>wrote:
>
>> Alexander Skwar wrote:
>>
>>> Sorry for the bad style - but are you able to (re-)submit an existing
>>> contract? I'm not. I entered a contract number, but even after clicking
>>> on "refresh session" (or logging out and back in), the system doesn't
>>> show that a contract is assigned.
>>>
>>
>>  Same here - there's no error, but the contract number doesn't show up
>> either.
>>
>> I used the "+" (Feedback) link to report the problem, but as I'm supposed
>> to rate the website there and got the following response, I wonder whether
>> this will be of any help:
>>
>
>  Going to follow that example.
>
>  Would it help to raise a normal ticket by calling Sun?
>
>  Alexander
>
>


-- 

Alexander
-- 
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Sent from Winterthur, ZH, Switzerland
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