[pca] This Support Identifier does not allow registration

[Dennis Clarke]

Well, still I am told that my contract is not recognized and is not a
valid "support identifier".

The struggle to get what I pay for continues ....

Dennis

ps: year after year I get support contracts ... however this year
everything has been a mess for obvious reasons.

---------------------------- Original Message ----------------------------
Subject: Welcome Package for Contract Number XXXXXXXXXX
From:    "Helen Wong" <Helen.Wong at Sun.COM>
Date:    Fri, February 5, 2010 16:04
To:      dclarke at blastwave.org
Cc:      "Kim Teck" <Kim.Teck at Sun.COM>
         swup_isg at Sun.COM
--------------------------------------------------------------------------

Thank you for choosing Sun Microsystems and SunSpectrumSM Support.
Your support details are:
Contract Number: XXXXXXXXXX
Contract Owner:  Dennis Clarke

SunSpectrum Support - Reference Guide

I. Your Support Coverage. With SunSpectrum Support, you have the
flexibility to choose the service plan that is best for each Sun
hardware and software product. To help get you started and to make sure
you're getting the full benefit of this coverage, we've created a
Welcome Kit at <http://www.sun.com/service/welcomekit>. You'll find that
each plan contains a wide range of services designed to help you achieve
your goals. Take advantage!

II. Requesting Service. To initiate a Sun service request by phone in
Canada, call 1-800-722-4SUN (1-800-722-4786). For Java CAPS call
1-800-798-0447. For contact numbers outside Canada, click here
<http://www.sun.com/contact/support.jsp>. If your Solaris Subscription
was included in an OEM-branded support product, please call the OEM
directly for support.

To have service requests generated automatically (Sun StorageTekTM
storage devices only), click here
<http://www.sun.com/service/remoteconnectstorage> for specific
instructions on how to activate this capability. Simply select a product
type from the list at the bottom of the page.

III. Accessing Online Resources. Your SunSpectrum Support Membership
entitles you to a wealth of online services, tools, and information
designed to help you proactively maintain and support your Sun products.
>From Sun's knowledge base and on-demand software updates to health
checks, security resources, diagnostics tools, alerts, and bundled
training, you get what you need to achieve your business, operational,
and professional objectives. Visit http://www.sun.com/support to get
started.

If you have a suggestion or concern about Support at Sun, we'd like to
hear it. Please feel free to email our services executive management
team at the addresses given below.

RickRinehart at Sun.COM Vice President, Global Customer Services North
America Region

MaryCayKosten at Sun.COM Vice President, Global Customer Services

Please forward this message to any colleagues who will be engaging Sun
for technical support.

Sincerely,

Joe Heel
Senior Vice President, Services Group
JoeHeel at sun.com