[pca] Download server issues

[Nishimura, Scott L (IT Solutions)]

Ying,

   Does it show you as the administrator or someone else?  I have 2 SIDs to choose from:  "A" had a coworker listed as the admin and "B" had me listed as the admin.  I first tried A but it said "pending" so I tried "B" and that worked.

Look in the "Account and Privileges" tab under Settings in the "Administrators" column for a given SID.  Click on "View...":  is your username listed and are you logged in as that username?  Possibly a dumb question but I had to ask.

I talked to the co-worker in question and he had to log in and accept me as another user on the A SID.  I first showed up as a "user" and he did something to "promote" me to an admin.

Since my experience with B was that it automatically made me an admin, I'm guessing that your SID listed someone else as the admin.  That person should get an email stating that you are requesting access to this SID.

You might also try completely logging out and back in just to see if that makes any difference.

Let me guess: the two patches you could download were 119254-78 and 125555-08?  That misled me:  I thought my account setup must be correct if I was able to download 2 patches.  I was wrong.


Scott

-----Original Message-----
From: pca-bounces at lists.univie.ac.at [mailto:pca-bounces at lists.univie.ac.at] On Behalf Of Xu, Ying (Houston)
Sent: Tuesday, December 14, 2010 1:53 PM
To: PCA (Patch Check Advanced) Discussion
Subject: EXTERNAL:Re: [pca] Download server issues

For me, I entered support ID this morning, but the status still shows pending request.  I clicked "contact us" and went through a bunch of questions, but at the end, it said that I need valid support ID to submit request.  It is very frustrating.  I was able to download two patches, other gave service error or patch not found.


Thanks
 
Ying Xu <yxu at littonloan.com>
Unix Group
Office: 713-218-4508
BB: 832-671-6633
4828 Loop Central Dr. Houston TX 77081
 

-----Original Message-----
From: pca-bounces at lists.univie.ac.at [mailto:pca-bounces at lists.univie.ac.at] On Behalf Of Nishimura, Scott L (IT Solutions)
Sent: Tuesday, December 14, 2010 3:34 PM
To: PCA (Patch Check Advanced) Discussion
Subject: Re: [pca] Download server issues

For me, the problem was, at the very least, my MOS account not having my Support ID entered [although how did I get my MOS credentials initially if I didn't already fill that info in?].  Once I fixed that, patches started flowing like wine.

And how [hic], I have to [hic] patch another server...


Scott

From: pca-bounces at lists.univie.ac.at [mailto:pca-bounces at lists.univie.ac.at] On Behalf Of Mike Brown
Sent: Tuesday, December 14, 2010 1:22 PM
To: PCA (Patch Check Advanced) Discussion
Subject: EXTERNAL:Re: [pca] Download server issues

We believe the issue is resolved.  Is anyone seeing any entitlement issues were they believe they should have access, or they are seeing inconsistent behaviour with downloads sometimes allowed, sometimes rejected.

Thanks
Mike

Mike Brown said the following on 12/13/2010 2:50 PM: 
The download server issues are under investigation.  Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures.  We apologize for any inconvenience.

Mike Brown
- 

-- 

Michael Brown | Principal Product Strategy Manager
Phone/Fax: +1.858.526.9136 | Mobile: +1.858.248.7473 Oracle - Proactive Support Center, Knowledge Management
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