[pca] Fun with entitlement again

[Don O'Malley]

Hi,

There are a couple of points to bear in mind here...

There is essentially Hardware Support (now provided by Oracle Premium 
System Plans and by Warranty) and Software Support (now provided by 
Oracle Premium Software Plan & Oracle Premium Operating System Plan).
Hardware support will provide access to Hardware patches, such as 
Firmware updates and drivers, along with other hardware-related products 
such as LDOMs and SunVTS, for example.
So, hardware support is essentially bare metal support.

On top of this there is Software Support, which as the name suggests, 
provides access to the various types of Software (in our case Solaris 
Software & other non-Solaris Software), depending on the specific 
contract you purchase.

In both cases you must have a support contract for each system that you 
want to support, so if you have 20 machines in your environment running 
Solaris, you must have a contract for all 20 if you want to have them 
all supported.
This is not a new rule and has always been applicable to Software and 
Hardware support offerings from Sun. This is also the reason that you 
supply a serial number when purchasing Solaris support (as you are 
essentially purchasing Solaris support for that system).

HTH,
-Don


Martin Paul wrote:
> Hi Jan,
>
> Jan Holzhueter wrote:
>> There is a new entitlement acording to:
>> http://wikis.sun.com/display/SunSolve/How+Entitlement+Works#entitlements
>> You need HardwareUpdates - Allows access to firmware,drivers,
>> to get firmware.
>
> Thanks for the link!
>
>> I don't have that :(
>
> Same here. The funny thing is that the contract tied to the SOA I'm 
> working with actually is for a Sun T5140, according to the paperwork. 
> It's only a basic support contract, though, and I guess to get 
> "HardwareUpdates" you will need an actual hardware support contract - 
> and I've heard that it may cost like 20% of the price of the machine, 
> per year.
>
> I assume that one contract with the necessary entitlement will 
> technically - but not legally - allow you to download all firmware 
> patches.
>
>> Time to find out how to get that into my old Support Contract.
>
> Please let us know as soon as you get more information.
>
> Martin.
>