[pca] failing patch downloads

[Don O'Malley]

Hi,

The issues with the patch download service on SunSolve have been fixed.

The problem was found to be in a middle tier application between 
SunSolve and the recently deployed Patch Entitlement & Download Service.
The issue has now been fixed and patch downloads are working again.

Can you please let me know if you are continuing to have issues?

Thanks,
-Don

Don O'Malley wrote:
> Hi,
>
> Just a quick update.
>
> Work is still ongoing to try and root cause the problems.
>
> There have been people looking at this all day (and are continuing to 
> look at it), but as yet I don't know what exactly the problem is, or 
> more importantly when it will be fixed.
>
> I'll keep you updated as I find out more myself.
>
> Best,
> -Don
>
>
> Don O'Malley wrote:
>> Hi All,
>>
>> It's a problem with the SunSolve download servers again :)
>>
>> I'm working with the Engineers to try and get it resolved asap...
>> I'm not 100% sure of the reason, but I know there is a new SunSolve 
>> release planned for today.
>>
>> I'll keep you posted.
>>
>> Best,
>> -Don
>>
>>
>> Martin Paul wrote:
>>> Thanks Frank and Thomas for checking the download. So it seems as if 
>>> it's now my SOA which is a victim of the mysterious "suddenly 
>>> doesn't work anymore" symptom.
>>>
>>> I tried to download the patches via the browser from SunSolve, but 
>>> it also told me that I'm not entitled to do so. Looking at the 
>>> "Change Contract" page on SunSolve, I see that the support contract 
>>> is listed, but the checkbox in front of the contract number is 
>>> unchecked. No idea whether this is required, but I know for sure 
>>> that I didn't change anything there.
>>>
>>>> Looking for 141532-01 (1/1)
>>>> Trying http://ftp.gfz-potsdam.de/cgi-bin/pca-proxy.cgi?
>>>> Failed
>>>> Failed (no Sun Online Account data)
>>>> Failed (patch not found)
>>>>
>>>> But this patch is also not shown on sunsolve,
>>>
>>> If you wonder about "no Sun Online Account data" - pca asks your 
>>> local caching proxy, which fails to deliver the patch (because it 
>>> doesn't exist). The next step for pca would be to try to get the 
>>> patch from SunSolve directly, but it doesn't have SOA data for that 
>>> - therefore the message. So the final error is "patch not found", 
>>> which is correct.
>>>
>>> Martin.
>>>
>>
>